bf11's Privacy Policy
Your personal information is a trust held by us. Here you will find clear details on how bf11 collects, stores, and keeps your data secure.
1 Introduction & Purpose
bf11 is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information.
The purpose of this privacy policy is to clearly inform you of what types of information bf11 collects, why it is collected, how it is used, and what steps we take to protect your information. This policy establishes a foundation of trust between you and us.
By using any bf11 service, you will be considered to have agreed to the terms of this privacy policy. If you disagree with any term, please refrain from using our services and contact us at [email protected].
2 Information We Collect
bf11 collects various types of information to provide its services. The details of this information are given below:
Personal Identification Information
We collect the following information for account registration and management:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Email address and mobile number
- National ID card or passport number (for identity verification purposes)
- Residential address
- Account username and password (in encrypted form)
Financial Information
We collect the following to process transactions:
- Payment method details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
- Transaction history and amounts
- Deposit and withdrawal records
- Account number and branch details for bank transfers
Usage & Technical Information
Information collected automatically to improve the platform:
- IP address and device identification information
- Browser type, operating system, and device model
- Browsing behavior and page visit information on the website
- Gaming history and information related to playing patterns
- Information collected through cookies and similar tracking technologies
3 Purpose of Using Information
bf11 uses collected information only for specific and lawful purposes. We never sell your information to third parties.
Service Delivery & Account Management
Information is used to create and manage your account and ensure access to service features. This includes processing deposits, withdrawals, bonuses, and providing customer support.
Identity Verification & Security
User identity is verified to prevent fraudulent activity and ensure platform security. Age verification is carried out to ensure only those aged 21 or above can use the service.
Communication & Support
Contact information is used to send important account notifications, transaction confirmations, security alerts, and support messages.
Service Improvement
Anonymous and aggregated data is used to further improve the user experience, develop new features, and analyze platform performance.
Legal Compliance
Information is used to comply with applicable laws and regulations, detect fraud, and prevent financial crime.
4 Information Sharing & Third Parties
bf11 never sells or rents your personal information to third parties. However, information may be shared with specific third parties in the limited circumstances listed below:
Payment Processing Services
Relevant financial information is shared with the concerned payment processors to operate bKash, Nagad, Rocket, Upay, and bank transfer services. This information is used solely for the purpose of completing transactions.
Technology & Infrastructure Partners
We work with trusted technology service providers to operate the platform. These partners are permitted to process data on behalf of bf11, but they may not use this information for their own purposes.
Legal Obligations
We may be required to provide necessary information in response to court orders, legal proceedings, or lawful requests from government authorities.
5 Cookies & Tracking Technologies
The bf11 website uses cookies and similar technologies. These technologies help improve your browsing experience and monitor platform performance.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to analyze platform usage and improve services. They collect anonymous data and do not directly identify any individual.
Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the website.
6 Data Security Measures
bf11 has implemented industry-standard technical and organizational measures to protect your personal information.
Encryption Technology
All data transmission on our platform is protected by SSL encryption technology. This technology ensures that no third party can read any information transmitted between you and our servers.
Secure Data Storage
Your personal information is stored in encrypted form on secure servers. Sensitive data, including passwords, is protected using strong hashing methods.
Access Controls
Only authorized personnel who require access to data for their work can view your information. All our staff sign confidentiality agreements and receive regular training.
Regular Security Audits
Regular security audits are conducted to ensure the effectiveness of our security measures. Any vulnerabilities identified are resolved promptly.
7 Data Retention Period
bf11 retains your information only for as long as it is necessary or legally required. Generally:
- Information for active accounts is retained for the entire duration the account remains active.
- Financial records may be retained for a specified period after account closure to meet legal obligations.
- Information related to financial crime prevention is retained in accordance with the relevant regulations.
- After a specified period, information is securely deleted or anonymized.
8 Your Rights
You have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. You can obtain a copy of your information through a written request.
Right to Rectification
If there is any incorrect or incomplete information in your account, you can request that it be corrected. Most information can be updated directly from your account profile.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained to meet legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. You can request at any time to opt out of marketing communications.
9 Protection of Minors' Information
bf11 strictly prohibits registration and use of services by anyone under the age of 21. We do not knowingly collect or process the information of any minor.
The age verification process ensures that only those aged 21 or above can use our platform. If we are informed that a minor has created an account, that account and its associated information will be deleted immediately.
10 Policy Changes & Updates
bf11 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a prominent notice on the website
- Changing the "Last Updated" date on this page
Continued use of bf11's services after any changes will be taken as your acceptance of the updated policy. For significant changes, we may seek your explicit consent.
Contact Us
Have a question about the privacy policy?
If you have any questions, concerns, or requests regarding this privacy policy or your information, our support team is always ready to help. We provide service in Bengali and English 24/7.
Email us:
Or contact us directly via 24/7 live chat on the platform.